Latest travel updates

Last Updated: Saturday 23 May - 01.30

There was major disruption across the LNER route on Friday 22 May, due to damage to the overhead electric wires between London Kings Cross and Peterborough, and failure of the electricity supply between Durham and Darlington.

As a result, some trains were delayed, amended, or cancelled while we worked to restore normal operations as quickly as possible.

We’re very sorry for the disruption this may have caused to your journey.

Compensation/Refunds

• If you were delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer or did not opt into One-click Delay Repay, you can submit a claim

  here.

• If you purchased your ticket directly with LNER and opted into One-Click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please contact

  customers@lner.co.uk

• If you chose not to travel as your train was cancelled, please get in touch with the company you purchased your ticket from for a refund. If you purchased your ticket directly with LNER on the website or app, you can claim a refund via your LNER account.

Support Channels

• For regular up-to-date service information from our Service Delivery Team, please subscribe to our WhatsApp channel.

• If you need any additional help in real-time, send us a message on Social Media, using

  X, Facebook, or Instagram, or contact our Customer Solutions Team on 0345 722 5333.

Due to planned engineering over the Bank Holiday weekend, there will be no train services running between Darlington and York in either direction on Saturday 23 May.

Fans travelling to the match at Wembley are advised to:

Allow extra time: A limited rail replacement service will be operating between Darlington and York. However, due to multiple events taking place over the weekend queueing systems will be in place, with the potential for longer wait times. Please note that it is not permitted to bring or consume alcohol on a rail replacement coach.

Plan ahead if travelling via alternative routes: Some fans may choose to travel from York. Vehicle parking is extremely limited at, and around, York station due to ongoing station improvement work. Please use Park & Ride facilities or get dropped off in an area of the city away from the station, as this will be extremely busy.

Map out return journeys: Please plan ahead and map out return journeys, including arrangements to get back to Park & Ride locations in York. Park & Ride buses will stop running from York station at around 22.30 and cars must be collected from these car parks before midnight. To check Park & Ride bus times, please visit First Bus.

Carry water: High temperatures are forecast over the weekend, so we recommending carrying water and waiting in the shade for trains and rail replacement coaches.

Consider alternative methods of transport: With existing train services already very busy and a limited number of rail replacement coaches, it is likely that not all fans will be able to travel by rail. If you don’t already have a ticket, we strongly recommend seeking alternative travel arrangements.

For further information about the planned engineering work, please use the dropdown below.

Major planned upgrade works are taking place between Darlington and York over the May Bank Holiday weekend. Works are happening on the following dates:

• Saturday 23 May

• Sunday 24 May

• Monday 25 May

On these dates, southbound LNER services from Scotland and Newcastle will terminate at Darlington or Northallerton. Northbound services from London King’s Cross, which would normally continue to Newcastle or Scotland, will terminate at York.

Rail replacement coaches will be in operation to help you travel. Journey times will be extended, so we recommend planning ahead and allowing extra time. Please note that on Saturday 23 May, trains and coaches are expected to be extremely busy and you may be required to queue to board a coach.

To view the map, please click here

Travelling with LNER from the North East and Scotland towards York and stations south of York:

Please alight at Darlington to connect with direct rail replacement coaches to York and onward train connections from York. Please note there are no southbound LNER rail replacement coaches from Northallerton which connect with arriving LNER services.

If you are travelling over the Bank Holiday weekend, please check your full journey itinerary to confirm which stations you will be changing at, including any rail replacement coach connections. Other operators will also be running amended timetables on the affected dates.

Rail replacement coach locations:

Darlington: Coaches will depart from the car park on Park Lane, accessed via the station entrance on Victoria Road. Please exit the station using the underpass on Platform 4 and turn left onto Victoria Road. Use what3words ///longer.drape.dust

Please note, customers starting their journey from Darlington should proceed directly to Park Lane to board their rail replacement coach.

Northallerton: Coaches will depart from outside of the station entrance on Boroughbridge Road, accessed from Platform 1. Use what3words ///access.seaweed.synthetic

York: Coaches will depart from Memorial Gardens on Leeman Road*. Exit the station via the main entrance and turn left onto Station Road to proceed past the Milner Hotel. At the pedestrian crossing, cross Station Rise to access Memorial Gardens. Use what3words ///outfit.impose.risk

*on Saturday 23 May until 14.00, coaches arriving at York will drop-off only on Blossom Street outside of the Everyman Cinema (what3words ///expert.since.sing). To reach the station from the drop-off point, proceed along Blossom Street and turn left at the traffic lights/Windmill Inn pub to access Queen Street and Station Road.

Due to a short-notice change to our timetable, some customers booked to travel on specific weekday trains between London King’s Cross (and intermediary stations) and Aberdeen, in both directions, may have received an email advising that their train is no longer running.

However, we would like to reassure customers that all trains are still planned to run between London King’s Cross and Aberdeen in both directions and customers who have received these emails will still be able to travel. These services will now operate as direct trains, rather than requiring a change in Edinburgh as previously timetabled.

Updated LNER train services:

The following LNER services will now operate as direct trains between Aberdeen and London King’s Cross via Edinburgh between Wednesday 27 to Friday 29 May inclusive:

• 14.52 Aberdeen to London King’s Cross

• 14.03 London King’s Cross to Aberdeen

Previously, customers would have been required to change trains at Edinburgh. However, we have been able to change this so that these trains will run as direct services.

What do you need to do?

If you still want to travel on your original booked train, you don’t need to do anything. Your original ticket and seat reservation are still valid and you don’t need to make any changes or buy a new ticket. Please travel as originally planned.

Why did I receive an email if the train is still running?

Some of our email communications are automatically issued when a train is removed or altered in the timetable due to operational reasons.

I’ve already bought a new ticket or claimed a refund when I was told the train was cancelled.

If you’ve amended your ticket or bought a new one and you would still like to travel on your revised service, your original refund request will still be honoured.

If you have requested a refund of the ticket or changed the ticket but want to travel on your original train, you can use your new ticket to travel at the original time. If the tickets you rebooked were more expensive than your original journey, please contact our team via customers@lner.co.uk. Please attach copies of all your tickets with your enquiry.

We apologise for any inconvenience this may cause.