Latest travel updates

Last updated: 05.51, Saturday 6 June

Due to a fault, there is currently no lighting at Darlington Station on Platforms 1-4.

Please be advised that the Customer Information Screens at the station are also unavailable at this time.

Additional station staff are on hand to assist whilst we work to resolve the issue.

Thank you for your cooperation.

Due to a short-notice change to our timetable, some customers booked to travel on specific weekday trains between London King’s Cross (and intermediary stations) and Aberdeen, in both directions, may have received an email advising that their train is no longer running.

However, we would like to reassure customers that all trains are still planned to run between London King’s Cross and Aberdeen in both directions and customers who have received these emails will still be able to travel. These services will now operate as direct trains, rather than requiring a change in Edinburgh as previously timetabled.

Updated LNER train services:

The following LNER services will now operate as direct trains between Aberdeen and London King’s Cross via Edinburgh between Monday 1 June and Friday 12 June, and between Monday 22 and Friday 26 June, inclusive. Please note that trains between Monday 15 and Friday 19 June are not impacted by this change. Journey planners are now up to date and showing the latest updated timetables.

• 14.52 Aberdeen to London King’s Cross

• 14.03 London King’s Cross to Aberdeen

Previously, customers would have been required to change trains at Edinburgh. However, we have been able to change this so that these trains will run as direct services.

What do you need to do?

If you still want to travel on your original booked train, you don’t need to do anything. Your original ticket is still valid and you don’t need to make any changes or buy a new ticket. Please travel as originally planned.

In most cases, your original seat reservation will also still be apply. If your seat reservation is not showing as expected on the display screens inside the train, we’d recommend taking an alternative seat which is showing as “Available” with a green light. You can also make a new seat reservation for the same train for free here.

Why did I receive an email if the train is still running?

Some of our email communications are automatically issued when a train is removed or altered in the timetable due to operational reasons.

I’ve already bought a new ticket or claimed a refund when I was told the train was cancelled.

If you’ve amended your ticket or bought a new one and you would still like to travel on your revised service, your original refund request will still be honoured.

If you have requested a refund of the ticket or changed the ticket but want to travel on your original train, you can use your new ticket to travel at the original time. If the tickets you rebooked were more expensive than your original journey, please contact our team via customers@lner.co.uk. Please attach copies of all your tickets with your enquiry.

We apologise for any inconvenience this may cause.