Latest travel updates

Last updated: 11:15, Sunday 16 August

Due to damage to the overhead electric wires between Peterborough and Stevenage all lines are disrupted. Train services running through these stations will be cancelled or delayed

Your service may come to a stand whilst the disruption is on-going. Please listen to your Train Manager for the most up to date information for your service.

Network Rail are on site assessing the damage.

Please check your entire journey below using the journey search tool.

What are your options?

If you choose to travel today:

• Please check your full journey prior to travel, you can do this using the journey search tool below.

• If your LNER train has been cancelled, you will be able to use your existing ticket on another LNER service. Please make a new seat reservation here.

To help you complete your journey, you can use also your ticket to travel with the following train companies at no extra cost:

• Avanti West Coast between London Euston, Manchester and Glasgow Central/Edinburgh.

• TransPennine Express between Manchester, Leeds and York/Newcastle.

• Northern between Carlisle and Newcastle.

• East Midlands Railway (EMR) between London St Pancras, Leicester and Sheffield.

• CrossCountry between Sheffield, Doncaster/Leeds, York and Newcastle/Edinburgh.

• Great Northern and Thameslink between London Kings Cross, Stevenage and Peterborough.

• Hull Trains between Kings Cross and Doncaster

• Grand Central between Kings Cross and York

See our alternative route map for guidance on rerouting your journey.

Please be aware that other operators may be busy.

Advice for customers who have already commenced their rail journey:

• If you are on board an LNER service affected by this disruption, your Train Manager will keep you updated with information about the incident and the impact on your journey today. Our on-board team are working hard to keep you comfortable whilst we get you moving again. If you need any urgent help – onward travel connections / flights, medical needs etc. please speak to a member of the on-train team.

• If you are currently waiting at a station, please listen out for station announcements or speak to a member of station staff.

Compensation/Refunds

• If you are delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer, or did not opt into One-click Delay Repay, you can submit a claim here.

• If you purchased your ticket directly with LNER, and opted into One-click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please contact customers@lner.co.uk

• If you chose not to travel because of this disruption, you are entitled to full refund. Please contact your original point of purchase or if you booked with LNER this can be done via your LNER account.
  

Support Channels

• You can now sign up to receive regular travel updates, direct from our Service Delivery Team, via WhatsApp here.

• For additional assistance, send us a message using X, Facebook or Instagram. You can also contact our Customer Solutions Team on 0345 722 5333 or by using the Live Webchat.

• LNER works closely with The Samaritans and The Campaign Against Living Miserably (CALM). If you or someone close to you has been affected by this incident or any other, there is always someone to talk to. You can contact the Samaritans on 116123 free at any time, on any phone. The CALM Helpline number is 0800 58 58 58, or 0808 802 58 58 in London. You can also visit their website www.thecalmzone.net for confidential Webchat.
  

We’re sorry for the inconvenience to your journey today.

Last updated: Monday 10 August - 17.30

East Midlands Railway is currently operating a reduced Intercity timetable to and from London St Pancras. Industrial action is also scheduled to take place at EMR on Saturday 15 August.

Customers affected by EMR cancellations can use their tickets on alternative EMR services or claim a refund from their original point of purchase if they no longer wish to travel.

To further support EMR customers at this time, tickets for cancelled EMR Intercity services can also be used on LNER trains in Standard Class* from either Doncaster or Grantham to London King’s Cross, in both directions. This includes customers with tickets dated Saturday 15 August. Please note that on strike dates, EMR are advising that only essential journeys are made.

For EMR Intercity customers booked to start their journey in Sheffield, tickets will be accepted on Northern and TransPennine Express services to Doncaster if your booked EMR service is cancelled. Customers can then use their EMR ticket on LNER services to London King’s Cross.

Travelling with LNER:

LNER trains are expected to be busy over the summer period.

• To locate available seating, EMR customers to use the seat reservation display screens inside the train. Seats with a green light marked “Available” are unreserved. Please note, it is possible for LNER customers to book unreserved seats after a train has departed from its origin station. If this occurs, you may be required to find an alternative available seat.

• During busy periods, EMR customers may be advised by LNER colleagues to travel on a later, quieter service for a more comfortable journey.

• *EMR tickets can only be used in LNER Standard Class. This includes EMR First Class tickets.

For the latest advice and updates from EMR regarding their timetable and forthcoming industrial action, please visit their website here.