Ticket delivery options

We've launched a much simpler and smarter eTicket. eTickets offer you flexibility to choose save your train ticket on your device or you can print your eTicket as you would have done with Self Print previously.

• Download your eTicket to your Apple Wallet of Google Pay.

• Or you can print out your eTicket at home.

• You can retrieve your tickets from My Account anytime.

Simply scan your device or printed eTicket on the ticket barriers to enter or exit the station.

Choosing ticket on departure means you pay online, then collect your tickets from one of the self-service ticket vending machines at the station.

You’ll receive a booking reference, which you should bring to station when you travel, along with the credit or debit card you used to make your booking. Simply arrive at the station in good time to collect your tickets from the self-service machine.

Just so your tickets arrive in time, they need to be booked at least five working days before you travel. We will send them to you within 24 hours of your booking.

If you cancel your trip, you can claim a ticket refund, but we cannot refund delivery charges.

Next Day Special Delivery costs £7.50.

If you prefer not to use Ticket on Departure or Self-Print, but still want your ticket fast, we can get them to you with Next Day Special Delivery.

Book your tickets by 5pm to guarantee delivery by 1pm the next working day, and remember a signature will be required for the delivery.

Bookings made on Saturday before 11am will be delivered by 1pm on Monday, unless it’s a bank holiday when they will be delivered on Tuesday. Bookings made after 11am on Saturday and on Sunday will be delivered by 1pm on Tuesday.

Again, if you cancel your trip and claim a ticket refund, we cannot refund delivery charges.

We can't post tickets to overseas customers so you have a couple of options.

• You can either use eTickets and download your ticket to your device

• Collect your tickets from a ticket vending machine at the station

• Or you can print out your eTicket before you arrive at the station

Every station managed by LNER has a ticket machine that you can collect or buy tickets from them.

Tickets are usually sent out within 24 hours of a booking. If you're worried about your tickets or you've still not received them the day before you travel get in touch.

If you could include your booking reference, it'll really help us out.

We've got five options:

• Recommended: eTickets (download them straight to your device or if you prefer a physical ticket you can print an eTicket at home). An eTickets is easier to change or refund so we always recommend this ticket option.

• Ticket on Departure

• First Class Post

• Next Day Special Delivery

Not every type of tickets allow for all these options.

All of our stations have ticket vending machines from London King's Cross right through to Edinburgh and beyond. Find a station here.

How to collect at the station

You need two things to collect your tickets from a ticket machine:

1. The first is the debit or credit card that was used to purchase the tickets.

2. The second is the 8 character alpha-numeric reference that can be found on your confirmation email.

The ticket vending machines are clearly labelled inside the station, so they should be easy to find. Follow these three simple steps:

1. Insert the debit or credit card you used to purchase the tickets.

2. Enter the reference if you have one.

3. The machine will check your details and print your tickets, they'll appear in the tray below.

There may be quite a few tickets and reservation coupons to collect so don't rush off until you're sure everything has been printed and the main screen says that the transaction is complete.