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Lost property
When your things go on a journey of their own
Lost something?
If you’ve recently lost an item on a LNER train journey or at one of our stations, we’ll do our best to help reunite you with it.
Think you lost it at a station?
If you think you left your item at a station, we would recommend contacting that station first. Details of all UK stations can be found on National Rail Enquiries.
Network Rail stations
If you have lost an item at London King’s Cross, Leeds, Edinburgh Waverley or Glasgow Central or on a train to one of these stations, please visit LostProperty.org.
LNER stations
For items lost at any other location across the LNER route, please visit MissingX.com.
This excludes London King’s Cross, Leeds, Edinburgh Waverley and Glasgow Central.
Train to Scotland?
If you have lost an item on a train to Scotland, exluding trains terminating at Edinburgh Waverley, please contact ScotRail.
Used Luggage Buddy?
If you have booked this service and think your luggage might be lost, please contact Sherpr's customer service. Their dedicated team is available six days a week.
LNER lost property database
MissingX is the provider of the LNER lost property database, helping to reunite you with your lost property. If you have lost an item at or on a train to an LNER station, we ask that you register an online report with MissingX. We will search for your item for up to three months.
Please note that LNER operates services from Inverness to London King's Cross, therefore your item may be in the possession of another train operator depending on where it was misplaced.
Any items found are handed in and securely stored for 12 weeks at our Lost Property Hub in Newark Northgate. Items can be collected in person, or alternatively, you can pay to have it couriered to you.
Still have questions?
If you have additional questions or need further support finding your lost item, no problem! Check out our FAQs and get the help you're looking for.
Lost Property FAQs